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IT Support Assistant – Applications & Infrastructure

The Firm:

HW Fisher LLP is a top 25 UK chartered accountancy firm. We are a commercially astute organisation with a personal, partner-led service aimed at entrepreneurial small and medium enterprises (SMEs), large corporates, Not for Profit organisations and high-net worth individuals.
Our clients come from many different backgrounds and are active in all branches of commerce and industry. Our reputation is grounded in quality, delivering premium advisory services efficiently and cost-effectively.
Founded in 1933, the practice comprises 32 partners and approximately 280 staff supplying a range of services spanning audit, corporate taxation, private client services, VAT and forensic accounting, together with a range of sector groups offering specialist industry knowledge.

The Department:

The IT department currently comprises 6 staff that are responsible for the provision and support of IT at our offices in London.

We have adopted a hybrid working policy post-Covid-19, meaning that while our primary office hours are 9.15am – 5.30pm, our staff are able to work flexibly with the caveat that they must be available across “core” hours of 10am till 4pm.  Peak demand for IT is across these core hours, with the need be able to be provide support from 7.30am till 6.30pm and potentially some emergency out of hours or weekend cover at peak times.

We are flexible in our approach and thus offer some work from home/overtime capacity (on an approval basis), working 37.5 hours across the week with at least 2 days in the office.

The Role:

We are looking for a junior-level IT Support Professional to join the team.

The userbase within HWF comprises up to 350 (peak) users across several service line focussed departments.  Users are either office based, home based or access our systems from one of our offshore partners.  We utilise virtually every aspect of IT in some capacity and can thus offer the successful candidate the opportunity to learn these technologies once they are proficient at supporting the day-to-day activities of our users.

While no one specific experience is required, candidates with any experience/interest in the some of the following areas will be at an advantage:

  • XenApp administration
  • Firewall management
  • VMWare
  • Microsoft SQL (Administration and/or queries)
  • Any knowledge of a “Microsoft Stack” programming language (C#, JavaScript, VBA etc)
  • Microsoft Excel (Pivot tables/models specifically)
  • Office 365 admin.
  • MS Teams
  • MS SharePoint (Office 365)

The successful candidate will have the opportunity to gain experience in a wide range of core IT technologies and related business deliverables.

Starting by assisting with the provision of front-line support for user issues covering the Firm’s standard hardware, the successful candidate will be able to develop their career by gaining experience in any relevant area of IT that has a business use within the firm.

We are currently at the beginning of a firm-wide rollout of Microsoft 365.  This will offer the successful candidate the opportunity to learn this exciting technology and make a valid contribution to the future IT infrastructure of the firm.

Duties & Responsibilities:

The responsibilities of the role include the following:

  • Assisting with front line IT Support across a range of desktop infrastructure and applications.
  • Logging error notifications and providing an appropriate response based on priorities.
  • Assisting in diagnosing and repairing faults, providing basic hardware maintenance of servers, PC’s and printers etc., and dealing with third party support providers as required.
  • Supporting e-mail, Intranet and other information systems.
  • Assisting with the identification and remediation of IT Security related risks and vulnerabilities.
  • Assisting in the rollout and adoption of Microsoft 365.

In addition, the IT team provide support for:

  • MS Windows 10 desktops and Windows 2012/2016 servers
  • Citrix/XenApp presentation server
  • VMware based Virtual server infrastructures
  • MS Office 2010/2013 tools such as Excel, Word and PowerPoint etc.
  • .NET/HTML5 and Web based applications.
  • Specific professional applications including CCH AP, Digita Personal Tax, Sage Accounts, ProAudit and other SQL based systems.
  • MS Exchange and Outlook Email system support and administration (soon to be replaced by Office 365).
  • Mimecast for web filtering / email security
  • Hardware configuration and set up based on organisational standards.
  • Network support and maintenance.
  • Firewall and remote access systems administration and support.
  • Mobile devices such as smart phones and iPad device set up and support.
  • Backup systems configuration and recovery.

Therefore, any experience/interest in the above will be beneficial, including within a school or college setting.

The Candidate:

The successful candidate will either have recently started a 1st line support (or similar) role or have recently left suitable education to begin their IT career.

No specific IT qualifications are necessary; however, we would expect a suitable educational background relevant to where the individual is in their career/education.  This could include Computing A-Levels or a relevant college course, or perhaps an IT related degree or relevant qualifications from a technical college.

The candidate should be able to demonstrate sound problem solving skills and thinking, as troubleshooting issues is a key aspect of the role.  The candidate must possess good interpersonal skills and be comfortable dealing with users of all levels of ability across the Firm.

We are looking for someone who is mature in their approach to work and passionate about developing their skills to follow a rewarding career in IT.  The Firm will support this with exams / courses / mentorship.

The Benefits:

  • Salary: Competitive
  • Group Life Cover
  • 22 days holiday on commencement
  • Buying and Selling Holiday Scheme
  • PHI (Permanent Health Insurance)
  • Contributory Private Health Scheme
  • Non-Contributory Health Cash Plan
  • Season Ticket Loan (after qualifying period)
  • Discounted Gym Membership
  • Pension Scheme
  • Cycle voucher scheme

 

To apply for this position please contact Michael Fraser at mfraser@hwfisher.co.uk.


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We’d love to hear from you. To book an appointment or to find out more about our services: